HOW LONG WILL IT TAKE TO GET MY PERSONAL LOAN DISBURSED?
It usually takes 48 hours after complete documentation has been approved
HOW DO I GET NOTIFIED WHEN THE LOAN HAS BEEN DISBURSED TO ME?
You will be contacted by your account officer
CAN I RESTRUCTURE THE PAYMENT OF MY LOAN?
This depends on the circumstance of the request, e.g; loss of job
HOW DO I RESTRUCTURE THE PAYMENT OF MY LOAN?
This can be done by contacting our Client Experience Representatives on [email protected] and you will be required to visit the office.
MODE OF REPAYMENT
HOW SOON AM I EXPECTED TO PAY BACK MY LOAN?
Loan repayment is usually between 3-10 months
WHAT ARE MY REPAYMENT OPTIONS?
Cheque presentation or activation of direct mandate on your account or Bank Transfer
CAN I DEFER REPAYMENT?
Yes, you can. Do contact our client experience department via the following channels [email protected] | +2348150880038, +2348150880039 at least 48 hours before due date.
WHAT IS A PAYMENT HOLIDAY?
This is when payments are deferred for a period of 30 days. This can only happen once in a loan tenure
AM I ENTITLED TO A PAYMENT HOLIDAY?
Yes, you are. It can be done only once in a tenure of repayment
WHAT HAPPENS IF THERE IS A MONTH OR TWO REPAYMENT LAPSE?
You are in default and we will proceed to institute a recovery action
WHAT DO I STAND TO LOSE IF I AM UNABLE TO MAKE REPAYMENT?
Your name will be listed on the credit bureau as a delinquent customer, further actions will be taken and you are likely to be arrested
CAN I TERMINATE THE LOAN AT ANY POINT IN TIME?
No. Liquidation can only be done after 3 months
WHAT IF I CHANGE MY PERSONAL DETAILS?
You need to inform us of any changes made
IF I DIE, HOW WILL THE LOAN BE REPAID?
By your Next of Kin or Guarantor both of whom must be salary earners
CAN I LEAVE THE COUNTRY FOR A SHORT OR LONG PERIOD?
Yes, you can. However, do inform us prior to your trip and we'll discuss the details of your account and reach an agreement
CAN I PAY OFF MY LOAN EARLY?
Yes, you can
HOW DO I MAKE PAYMENT BEFORE THE DUE DATE?
This can be done via Bank Transfer and by informing us once payment has been made
WHAT ARE THE BENEFITS OF PAYING OFF THE LOAN EARLY?
You get a discount on interest(s) on the outstanding loan rental not yet due
HOW DO I REQUEST FOR MY ACCOUNT STATEMENT?
By sending an email of this request to [email protected] or by informing your account officer of your request.
ARE YOUR LINES OPEN 24/7?
Our Client Experience Team can be contacted from Monday to Friday | 8:00 am to 5:00 pm
CAN I ACCESS ANOTHER LOAN WHILE THIS ONE IS RUNNING?
Yes, you can. However, fresh loan can be obtained based on fiscal balance after deduction of previous commitment.
AS AN EXISTING LOAN CUSTOMER, CAN I BORROW MORE?
Yes, you can. If 8 months repayment has been done out of a 10 months tenure.
AS AN EXISTING LOAN CUSTOMER, DO I GET ANY BENEFITS?
Yes, you do! You are entitled to special discounts on loan Top Ups and other loan facilities.
CAN I APPLY FOR ANOTHER LOAN IMMEDIATELY AFTER REPAYMENT?
Yes, you can.
WHAT BENEFITS DO I GET FOR BRINGING IN REFERRALS?
Do contact our Brokers Admin Team on +2348150846661